CiCS Helpdesk provides assistance to all users of the University's computing facilities, and should be the first point of contact for all your IT enquiries.
CiCS provides a drop-in service at the Computing Centre on Hounsfield Road from 9.00am to 5.00pm. No appointment is necessary, but you may need to wait for assistance at busy times. Please bring your UCard with you.
Workshop
CiCS provides a repair service for staff University equipment. Telephone (0114) 222 3065
or email: pc.maint@shef.ac.uk
Occasionally it may be necessary for CiCS staff to make an on-site visit, and examine a technical problem. This service is for University owned equipment only. Call the Helpdesk on (0114) 222 1111 or email: helpdesk@shef.ac.uk.
In addition to help via telephone, email and drop-in, you can now find answers to your problems by querying the helpdesk knowledgebase via the online Self Service Desk
